CUSTOMER SERVICES ADVISOR
We are recruiting for an experienced Customer Services Advisor for our client based in St Ives. This role will require working days, weekends and nights on a rota basis, so you must be willing to be flexible to cover the shift pattern.
We are seeking someone who has a strong customer services background and good communication skills over the telephone and via email. You will be trained on our client's in-house systems but you will need to be computer literate with a good understanding of Excel. Previous experience of working on a technical helpdesk would be an advantage.
Duties will include:
·Providing regular updates to external customers on the progress of faults
·Prioritising each fault to meet SLA's including resource management
·Meeting customer SLAs within contracted timescales
·Controlling and directing field engineers and spares deliveries
·Tasking and tracking the work of Technical Support Services
·Ensuring all Planned Preventative Maintenance is complete
·Providing ad hoc reports as required to senior colleagues
·Ensuring field engineers complete outstanding fault reports
·Maintaining internal reports following engineer visits
·Arranging and coordinating access for various suppliers providing services
Skills and Experience required for this role:
·Excellent Communication skills
·Good written and verbal skills
·Outstanding organisational skills
·A proven background in customer service
·Highly proficient in MS Office specifically Excel and Outlook
·Proven experience of working to tight deadlines
The salary is £20k - £22k per annum.
To apply for this role please call Nanette 01480 431888 or email us your CV.