Point Professional Recruitment Ltd Published: 3rd December 2019
Location
St Ives, United Kingdom

Description

Our client based in St Ives in looking to recruit a Service Desk Administrator to join them on a full time permanent basis. Working a shift basis which will include some days, nights and weekends you will be responsible for providing first class support to a number of industry leading organisations across the UK.<br /><br />The successful candidate will: <br /><br /><ul><li>Provide regular updates to external customers</li><li>Prioritise each issue to meet SLA's </li><li>Meeting customer expectations within contracted timescales</li><li>Control and direct engineers</li><li>Task and track the work of Technical Support Services</li><li>Ensure all planned maintenance is complete</li><li>Provide reports as required</li><li>Ensuring field engineers complete outstanding reports</li><li>Maintain internal reports following visits</li><li>Arrange and coordinate access for various suppliers</li><li>Have excellent Communication skills</li><li>Be organised and efficient </li><li>Have experience within Customer Service - Essential </li></ul><br />If you are interested in the above role and feel your skill set meets the requirements then please apply or call the office and ask to speak to Tyra. <br /><br />INDPERM<br />
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