Point Professional Recruitment
Published
14th January 2022
Location
Huntingdon, United Kingdom
Job Type

Description

Our client based in Huntingdon has a fantastic opportunity to join their OBS (Online Brand Store) Team as an OBS Customer Service Representative.
The prime responsibility of the role is to offer a professional, customer friendly support service and to ensure our OBS customer receives the best possible service and resolution to their enquiries.

OBS Customer Service
React swiftly to all incoming calls /e-mail and other communication medium regarding OBS orders
Log data accurately adhering to GDPR regulations, onto the relevant in-house systems
Deal with technical and non-technical enquiries from OBS customers
Ensure OBS customer satisfaction at all times
Ensure to follow any departmental guidelines regarding the escalation process

OBS Customer Pain point Resolution
Handling customer complaints for all matters (including payment dispute) and build the strategies for improving overall
customer experience and fostering loyalty
Escalate any issue with which you are unable to deal with to relevant escalation point
Ensure full knowledge of all systems and procedures used to assist customers is up to date at all times
Providing proactive customer outreach

Reporting and Others
Report and respond to all written correspondences on a daily basis
Collecting and analysing customer feedback
To undertake any other duties as and when required

Skills, Education & Experience
• Experience in an E-Commerce surrounding
• 2-3 years' experience in a commercial environment
• Relevant experience in an e-commerce role
• A level or equivalent (GCSE English and Maths A-C grade essential)
• High level of written and spoken English (essential)
• Good working knowledge of MS Office (essential)
• Operate with a highly customer-centric attitude and genuine passion for customer service problem solving

If you feel you'd be a great fit for this role, please apply using the link or call into our office on 01480 431888 and ask for Toby.

Apply
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