Service Coordinator

Our client based in Huntingdon is looking to recruit a Service Coordinator to join them on a permanent basis. This is a fantastic opportunity for somebody who is looking for a varied role in a fast paced environment.

The successful Service Coordinator will provide efficient and professional after sales service to customers and ensure customer requests are project managed in a proficient and professional manner.

Duties of the Service Coordinator include:

• On a daily basis review your enquiries and prioritise accordingly
• Contact all new customers within 48 hours to acknowledge receipt and manage expectations of time-scales to resolve
• Cases are handled in accordance with priority. Warranty requests (First priority is health and safety, second is building handover deadline, and third
• Review each enquiry, diagnosis root cause and create action plan on a case by case basis
• Raise orders and instructions in SAP
• Make sure that engineers are scheduled efficiently by liaising with other team members
• Identify when site visits are necessary and organise appropriately
• Take responsibility for financial aspects of each service case by ensuring suppliers are paid on time

Requirements of the Service Coordinator:

• Be able to solve complex queries
• Be customer focused
• Ability to work to tight deadlines
• ERP experience (ideally SAP)

If you are interested in the role of Service Coordinator and feel your skill set meets the above requirements then please apply or call the office and ask to speak to Toby.

INDCOMMERCIAL