Point Professional Recruitment Ltd
Published
25th April 2022
Location
Huntingdon, United Kingdom
Job Type

Description

Our International client who is based in Huntingdon ia looking for a hands on Customer Account Manager with Aerospace manufacturing experience to join their Huntingdon branch.

Job Title: Customer Account Manager

Summary
Account manager support for allocated customer base and provide customers with accurate
price quotations and excellent customer service.
Essential Duties and Responsibilities include the following:-
Customer Service/Sales
· Assist customers directly to support requirements via phone, and e-mail.
· Provide customers with timely and accurate price quotations; research and contact
suppliers, as appropriate; review and follow-up on customer quotes; and enter
quotes won as customer orders.
· Quote materials and tooling, including items in stock or Company manufactured
equipment; obtain quotations from other suppliers for non-standard materials when
necessary; maintain quote records and follow-up with outstanding quotations.
· Process customer orders, including processing for shipment. Ensure customer
requirements are fulfilled.
· Supply information to enable new customers to understand tooling and the usage of
materials.
· Develop professional working relationships and rapport with customer contacts and
sales representatives while effectively functioning as the Company's representative
to firmly, professionally, and accurately communicate Company policies and
guidelines including product information and availability, and customer solutions
based upon type of company, pricing, lead times, terms and conditions, ship dates,
etc.
· Proactively communicate with customers and suppliers; provide immediate
assistance to telephone enquiries and timely responses to customer e-mails while
working within the policies and guidelines established by the Company.
· Develop and maintain professional knowledge of Company products, services,
marketing collateral, and catalogues.
· Identify new business and further opportunities with existing customers to support
business growth.
· Identify inactive customers, analyse past orders, and initiate customer contact to
generate return business.
· Understand and comply with the sales system, process, and maintenance of the
contact database.
· Adhere to and comply with the Quality Manual and procedures.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required.

Experience
Not essential, but desirable, two years of sales experience/administration in an aerospace or
manufacturing environment.
Computer Skills
Proficient with a personal computer and ability to type.
Language Skills
Ability to effectively present information to customers. Ability to respond to enquiries or
complaints from customers. Must be able to write professional correspondence and have
strong customer service and persuasive sales skills. English essential.
Other duties may be assigned.

Salary £25k per annum.

Should you have the required skill set and feel this is the perfect opportunity for you - please contact Sharon on 01480 431 888

INDCOMMERCIAL

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