Point Professional Recruitment Ltd
Published
29th April 2022
Location
Huntingdon, United Kingdom
Job Type

Description

Technical Claims Handler - based in Huntingdon - Cambridgeshire

£21,800 plus benefits

Job purpose for the Technical Claims Handler

As a Technical Claims Handler / dispatcher you will be responsible for the initial contact with a Policy Holder who has made a new claim ensuring efficient use of time and optimising utilisation. Your role will involve making a courtesy call and dispatching a technician ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts

Key Activities & Accountabilities for the Technical Claims Handler

•Liaise with insurers and policy holders on a regular basis
•Attend occasional client visits (internal/external)
•Provide support to the Policy Holder/Customers during initial notification of claim, giving prompt and accurate advice
•Complete all Q&A details
•Analyse and review technicians diary in order to effectively plan and prioritise workload to achieve agreed service level agreements
•Work towards your own personal targets and continued career development
•Make a courtesy call to affected person so that a technician can be allocated within stated service level parameters ensuring efficient use of time and optimising utilisation.
•Respond & resolve customer queries to optimise customer service
•Where customer contact is unsuccessful issue written notification to customer and inform client so that work can commence.
•Deal with technician emailed notes so that work can progress
•Organise daily programme of work and communicates this and working arrangements to team accordingly

Skills / Education required for the Technical Claims Handler

Computer skills (word, excel, outlook, customer IT platforms)
Geographical Awareness
Health & Safety

Good general education
GCSE English / Mathematics
Computer/Administration
Great organisational skills

Hours of work Monday to Friday 40 hours between 8am to 6pm

Benefits for the Technical Claims Handler

25 days holidays plus bank holidays
Pension
BUPA
Bonus Scheme
Car Parking
Close to town centre
Great working environment

Huntingdon - Cambridgeshire

For more details on this exciting position, please contact Sharon on 01480 431888/07563 179 539

INDCOMMERCIAL

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