Our client based who is based in St Neots- Cambridgeshire is currently recruiting for a Trainee Case Handler to join their fast paced, small welcoming team.
This role eventually involving the processing of accounts via both verbal and written communications in the attempted collection of sums owed to our property industry clients.
As a Case Handler you will be responsible for communicating directly with customers over the phone to collect monies and resolve outstanding balances, owed to our respective clients.
You will be part of a small team and be responsible for a ledger of accounts - Teamwork and commitment are a must!
Your main duties will involve the launching and taking of calls.
The role requires negotiation, persuasion skills as well as a mind for problem-solving.
You will work with customers to resolve queries and collect payments, whilst maintaining a professional approach.
Customers may have account queries and rarely callers may be hostile with their communications.
The role requires a level of patience, understanding and diligence.
An inquisitive mind will help to investigate the full circumstances of a case. You will have the assistance of a manager for help and guidance throughout the day.
Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.
A good knowledge of Outlook, Microsoft Word and Excel are advantageous but not essential. You will be loading new accounts to our case management system so a keen eye for detail is required
What they can offer you;
28 days holiday per holiday year, including Bank Holidays, plus up to an extra 5 days increasing with service
Complimentary Winter Vaccination
Our usual office opening hours are Monday to Friday 9:00am-17:00pm. Full time working hours will be based on working 5 days per week with 1 hours Lunch each day.
Should you feel that this is an opportunity for you and you match the skill set - please call Sharon on 01480 431 888 or 07563 179 539