Customer Support Engineer
£Negotiable plus benefits package
Customer Support Engineer to work for our dynamic high tech client who have an opportunity due to expansion and promotion.
Working within a small team, the Customer Support Engineer should be self-motivated and have a proven track record in managing various customer situations.
The role for the Customer Support Engineer,
Some international travel around 60% will be visiting customers based in Europe, USA and Asia.
To provide high level technical support via on site visits, team viewer sessions, email and telephone.
Perform installations of equipment and peripherals when supplied as part of the system.
Provide On-site training to customers
Work closely with the Sales team to provide technical information and support when required.
Complete visit reports for all installations and on site call
Work closely with suppliers, feeding back technical information where required
Support other engineers either on site or via the telephone as required
Background for the Customer Support Engineer
The role requires a committed engineer that is used to working on complex installations. You should be multi-skilled and have a reasonable working knowledge in electronics, mechanical and fluid systems.
The engineer will need to be flexible with regards to travel and visits as situations may change at short notice. Generally work will be managed and fit within the normal working day.
Benefits for the Customer Support Engineer
25 days holiday plus bank holidays
For more information, please contact Lisa Parsons