Our prestigious client based in Huntingdon - Cambridgeshire is looking for 2 x experienced Customer Experience Advisers to join their dynamic team.
The ideal candidate would provide outstanding support across the organisation by assisting colleagues to deliver expert administration in a timely and effective manner whilst maintaining the highest levels of confidentiality and integrity. To provide administrative support primarily to the Payroll and Pensions department. However, broader administrative support across the whole company may also be required.
You will be constantly striving to improve the efficiency of working practices to meet the company's objective of clarity and consistency and working smarter not harder to facilitate an increase in customer base whilst maintaining and improving customer service.
Qualifications - essential
Five 9 - 5 GCSEs including Maths and English, or equivalent
Experience, Skills and Abilities
Experience of working in a customer focused environment
Ability to establish working relationships and credibility
Ability to prioritise and work well under pressure
A strong eye for detail, taking pride in tasks being completed both efficiently and effectively
An excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals
Excellent ICT skills including use of Microsoft office, particularly Microsoft Excel and Word
Ability to communicate effectively both verbally and in writing
Ability to use initiative and work independently where required
Strong telephone contact skills and active listening
Ability to multi task and manage your time effectively
Attend and participate in regular team meetings as appropriate and training to keep up-to-date with current legislation, policies and procedures and other relevant guidance.
Maintain high levels of confidentiality and integrity at all times.
Perform miscellaneous job-related duties as assigned.
If you have an outgoing and welcoming personality, and the ability to adapt to differing customer groups with ease and feel this is a position for you - please contact either Sharon or Toby on -1480 431 888